Returns & Exchange
If something is not right, here is how we sort it out.
Placeholder document. The return window, who covers return postage and the refund method are being finalised and will be published here before launch. If you need a definitive answer before then, please contact us.
What can be returned
Unused items in their original packaging, with any tags still attached, can be returned or exchanged. Bedding that has been washed, slept on or altered cannot be accepted back for hygiene reasons.
The exact return window is to be confirmed.
Faulty or incorrect items
If a set arrives with a fault, or it is not what you ordered, that is on us. Send a photograph with your order number and we will arrange a replacement or a refund without asking you to cover the return.
Exchanges
The most common exchange is a size swap. Where the size you want is in stock we will reserve it while your return is in transit, so you are not left waiting on a restock.
How to start a return
Contact us with your order number and tell us which items you would like to return and why. We will confirm the return address and the steps.
A self-service returns flow inside your account is planned once accounts are live.
Refunds
Once a return arrives and passes inspection, the refund is issued to the original payment method where possible. Processing times depend on the payment provider and are to be confirmed.
Return postage
Responsibility for return postage on change-of-mind returns is to be confirmed. Faulty and incorrect items are always returned at our cost.