Frequently Asked Questions
Fabric, sizing, delivery, returns and payment. Where a policy is still being confirmed, the answer says so.
The collection is built around cotton — sateen, percale, Egyptian cotton, jacquard, slub and brushed cotton — with one cotton-linen blend. The exact composition is listed in the Fabric & Material section on every product page.
Measure your mattress width, length and depth, then compare against the size chart in the Size Guide section of any product page. If your mattress is deeper than standard, size up so you keep enough drop to tuck the sheet properly.
As a rule: cold machine wash on a gentle cycle with like colours, no bleach, tumble dry low and remove promptly. Care instructions specific to each weave are listed on the product page.
Yes — quilt covers, pillow covers of any type and fitted bedsheets can be made to your own measurements. We do not take on embroidered work or bridal bedsheets. Send your sizes through the Contact page and we will come back to you with a quote; lead times and pricing are confirmed per order.
Delivery timelines are being confirmed and will be published here before launch. Every order ships with courier tracking.
You will receive a tracking reference once your order is dispatched. Order tracking through your account is planned as part of the next phase.
Yes. The return window and the condition requirements are being finalised and will be published on the Returns & Exchange page before launch.
The checkout is built to support cash on delivery, card payments and bank transfer. The exact list will be confirmed once the payment gateway is connected.
Cash on delivery is included in the checkout as a payment option. Coverage and any conditions are to be confirmed.
Use the form on the Contact page, or reach us on the phone number and email listed there. Published contact details are being confirmed.
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